Shipping & Delivery Policy
Effective Date: May 2025 | Last Updated: Recent
1. Nature of Deliverables (100% Digital Delivery)
Tracconsultant (“we”, “our”, or “us”) specializes exclusively in professional Chartered Accountant (CA) advisory, government tax filing, business incorporation, and fintech productivity software tools.
Since all our offerings consist of professional services, consultancy, digital government acknowledgements, and software utilities, there is NO physical shipping of tangible merchandise. No physical courier or postal dispatch is involved. All deliverables are dispatched electronically.
2. Modes of Electronic Delivery
Upon order placement and successful payment verification, your services and deliverables are fulfilled via the following digital channels:
1. Client Dashboard
Instant access to paid tax tools, live tracking status, and downloadable receipts.
2. Registered Email
Official ITR-V acknowledgements, MCA incorporation certificates, and tax invoices.
3. WhatsApp Helpline
Draft computation sheets, CA advisory call summaries, and real-time status alerts.
3. Turnaround Time (TAT) & Delivery Schedules
Delivery timelines commence once the customer has provided all necessary statutory information and valid documents (e.g., Form 16, PAN, Aadhaar, Bank Statements, or DSC credentials):
| Category of Service | Deliverable Item | Delivery Timeline (TAT) |
|---|---|---|
| Digital Compliance Suite | Full Access to Paid Tool Workspace | Immediate / Instantaneous (0 Mins) |
| Income Tax Return (Salaried) | Draft Tax Computation & ITR-V Ack | 24 to 48 Business Hours |
| Business / Capital Gains ITR | Financial P&L, B/S & E-filing Receipt | 48 to 72 Business Hours |
| GST Registration & Returns | GSTIN Certificate / GSTR-3B ARN | Same Day to 48 Hours |
| Company Incorporation / LLP | MCA Certificate of Incorporation (COI), DIN & PAN/TAN | 5 to 7 Business Days (Subject to MCA) |
| Tax Notice Scrutiny Reply | Draft Rectification / Appeal Filing Doc | 24 to 48 Business Hours |
* Note: Delays occurring due to downtime or scheduled maintenance on official government servers (such as incometax.gov.in, gst.gov.in, or mca.gov.in) are beyond our direct control, though our team will e-file your return immediately once government portals normalize.
4. Shipping & Delivery Charges
Since all deliverables and services are fulfilled electronically over high-speed encrypted channels, there are ZERO (₹0) shipping or courier charges applicable to any of our services. The pricing displayed on our checkout and service pages represents the full professional advisory fee.
5. Confirmation & Tracking of Delivery
Clients can track the real-time fulfillment status of their filings 24x7 on our public tracking portal at tracconsultant.com/track using their 10-digit mobile number or Application Reference ID (e.g. TRAC-2025-XXXX).
6. Non-Receipt of Digital Deliverables
In the unlikely event that you do not receive your digital filing confirmation, tax computation draft, or tool access within the stipulated turnaround time:
Tracconsultant Delivery & Support Desk:
Email: contact@tracconsultant.com
Primary Helpline: +91 7275922162
Alternate Helpline: +91 8052171196
Operating Hours: Monday – Saturday: 9:30 AM to 7:30 PM IST