Refund & Cancellation Policy

1. Commitment to Customer Satisfaction

At Tracconsultant (“we”, “our”, or “us”), we take pride in the quality and precision of our Chartered Accountant (CA) assisted tax, GST, and corporate legal services. We strive to provide transparent, hassle-free compliance. If for any valid reason you are not satisfied with our service, this Policy outlines our cancellation and refund procedures in accordance with Indian consumer protection standards.

2. Cancellation Policy & Procedure

Clients may request cancellation of their service application by notifying our team in writing or via telephone before the execution of the filing.

• Prior to CA Examination (Within 24 Hours of Order): If you cancel your order before our assigned Chartered Accountant has commenced the review of your documents or prepared computations, you are eligible for a 100% full refund of the advisory fee paid.
• After Initial Draft Preparation: If our CA has already examined your Form 16, AIS, and prepared a preliminary computation sheet, a nominal administrative and drafting fee of ₹250 will be retained to cover professional man-hours, and the remainder will be refunded.
• Cancellation of Paid Software Tools: For paid digital utilities (e.g. PDF Redactor, GSTR-2A Recon), cancellation and refund requests can be made within 48 hours of purchase provided the utility has not been extensively utilized for batch commercial outputs.

3. Eligibility for 100% Money-Back Refund

You are entitled to a full 100% refund of professional consultancy charges under any of the following circumstances:

4. Non-Refundable Items & Government Fees

Please note that refunds CANNOT be issued under the following conditions:

• Government & Statutory Statutory Fees: Any statutory fees remitted to government portals on your behalf (e.g., MCA name reservation fees, Ministry incorporation stamp duties, GST registration challans, or Income Tax late filing fees under Section 234F) are non-refundable as they are paid directly to the Government of India.
• Executed Filings (ITR-V / ARN Generated): Once an official Income Tax Return Acknowledgement (ITR-V), GST ARN, or MCA Certificate of Incorporation has been officially submitted and generated from the government portal, professional fees cannot be refunded as the service has been fully fulfilled.
• Incorrect Information Supplied by Client: Delays or rejections arising from false or forged documents, undisclosed bank accounts, or non-cooperation by the client are not eligible for a refund.

5. Refund Processing Timelines & Method (5-7 Working Days)

6. How to Initiate a Refund Request

To request a cancellation or refund, please send an email to contact@tracconsultant.com with the subject line: “Refund Request - [Your Application ID]” containing:

7. Customer Support Helpdesk

For any inquiries or dispute resolution regarding your payments, reach out to our billing desk: